FREQUENTLY ASKED QUESTIONS
SCARLPHA KPOP SHOP
1. HOW TO ORDER ?
Just click the 'SEND ORDER' form and fill all information and inquiry, you can find it at the left tab of this website. But if you feel insecure you can directly DM us on our SNS accounts. Please take note the deadline date for every batch. NO pushy buyer, preorder takes time. So if you cannot wait please refrain from order with us.
2.CAN I REQUEST ORDER ALBUM THAT NOT STATED IN YOUR WEBSITE?
Yes. We do accept request on any album. you can send request through email / facebook / twitter . We will check the album that you request have stock or not. You can always contact us through our social media and please don't ask for our personal phone number incase if we are the one wh give it to you.
3.WHY THE PRICE HERE SO EXPENSIVE THAN OTHER SHOP ?
We using EMS shipping for all kpop order. EMS shipping is expensive because only takes 3 - 6 days to arrive Malaysia.
4. HOW LONG I HAVE TO WAIT FOR MY ORDER TO ARRIVE ?
It takes 1 - 2 weeks after deadline batch to reach you. We need time to pack your order.
It may reach you early than expected. When we stated ETA, it is count from the date we send the order, not from the date you make payment.
Eg : If you make payment on 12th but the deadline on 29th, so ETA 2 weeks start from 29th not 12th.
- ETA means Estimate Time Arrive. yes it's estimate so sometime shipping can be early than that, sometimes can be late depends on the stock arrival.
5. WHAT IS DEADLINE BATCH ?
It's a date that we set to send order every month. Follow deadline batch is necessaries so that it's easier for our supplier to handle the order. We can only send order early than deadline batch if it's on promotion.
6.IS THE PRICE ALREADY INCLUDED EMS AND LOCAL POSTAGE?
The price already included EMS but not local postage.
This online store not our full time job. We also have our own private life. We already try our best to give a good service to all buyers, but please consider our side too before speaking rudely with us.
send a message then expect us to reply on the spot. and when we late reply by 5 minutes already said we scammer. If you already think we scammer without checking our customers feedback then please refrain yourself from order with us. Thankyou
SCARLPHA KPOP SHOP
1. HOW TO ORDER ?
Just click the 'SEND ORDER' form and fill all information and inquiry, you can find it at the left tab of this website. But if you feel insecure you can directly DM us on our SNS accounts. Please take note the deadline date for every batch. NO pushy buyer, preorder takes time. So if you cannot wait please refrain from order with us.
2.CAN I REQUEST ORDER ALBUM THAT NOT STATED IN YOUR WEBSITE?
Yes. We do accept request on any album. you can send request through email / facebook / twitter . We will check the album that you request have stock or not. You can always contact us through our social media and please don't ask for our personal phone number incase if we are the one wh give it to you.
3.WHY THE PRICE HERE SO EXPENSIVE THAN OTHER SHOP ?
We using EMS shipping for all kpop order. EMS shipping is expensive because only takes 3 - 6 days to arrive Malaysia.
4. HOW LONG I HAVE TO WAIT FOR MY ORDER TO ARRIVE ?
It takes 1 - 2 weeks after deadline batch to reach you. We need time to pack your order.
It may reach you early than expected. When we stated ETA, it is count from the date we send the order, not from the date you make payment.
Eg : If you make payment on 12th but the deadline on 29th, so ETA 2 weeks start from 29th not 12th.
- ETA means Estimate Time Arrive. yes it's estimate so sometime shipping can be early than that, sometimes can be late depends on the stock arrival.
5. WHAT IS DEADLINE BATCH ?
It's a date that we set to send order every month. Follow deadline batch is necessaries so that it's easier for our supplier to handle the order. We can only send order early than deadline batch if it's on promotion.
6.IS THE PRICE ALREADY INCLUDED EMS AND LOCAL POSTAGE?
The price already included EMS but not local postage.
This online store not our full time job. We also have our own private life. We already try our best to give a good service to all buyers, but please consider our side too before speaking rudely with us.
send a message then expect us to reply on the spot. and when we late reply by 5 minutes already said we scammer. If you already think we scammer without checking our customers feedback then please refrain yourself from order with us. Thankyou